Systems for Logistics and Supply Chains
When tracking shipments, coordinating carriers or managing supply chains, email and spreadsheets leave gaps that only show up when something goes wrong.
We build the layer that makes status a property of the system rather than something you reconstruct by phone — designed around partners who send data late, malformed, or not at all.
Logistics & Supply Chain Solutions
Comprehensive technology solutions tailored to the unique needs of the logistics & supply chain sector.
Spreadsheet Reliance
Coordination lives in workbooks that one person maintains and everyone else copies from, so the authoritative version of anything is whichever file was opened most recently.
Tracking Systems
An event log per consignment that reconciles identifiers across carriers and sites, so a shipment's history reads as one sequence rather than five partial ones.
Limited Visibility
Answering where a shipment is means calling someone, because status arrives as email and phone updates that were never written anywhere a second person could read.
Workflow Automation
Rules that advance status from received data, chase the partners who have not sent it, and escalate on elapsed time rather than on someone remembering to check.
Workflow Bottlenecks
Exceptions are found rather than raised — a delayed leg or a missing customs document surfaces when a customer asks, by which point the recovery options have narrowed.
Operational Portals
Partner and customer views over the same event log, so a carrier updates status directly and a customer checks it without generating a phone call.
Logistics & Supply Chain Challenges Solved
Key Logistics & Supply Chain Use Cases
Practical applications of our technology in the logistics & supply chain sector
Services behind this work
The capabilities we draw on for logistics & supply chain engagements
Who this is for
Operations and supply-chain leads who can answer where a shipment is only by calling someone — typically where growth has added partners, sites or carriers faster than the systems connecting them. It fits best where a TMS or WMS already exists and the gaps are between it and everything else. It fits poorly as a replacement for either: the recurring problem is rarely the system of record itself, and a replacement programme is a much larger commitment than the friction usually justifies.
How we work
Discovery maps the handoffs between systems and the points where status is currently re-keyed or asked for, and produces a written architecture review, estimate and delivery plan you own regardless of whether the work continues. Build then runs in increments against the highest-friction handoff first, with code in your repositories and monitoring under your accounts, so the first improvement is in use before the second is scoped. Rollout across multiple sites starts with one site in production, long enough to find what the process documentation left out — that is consistently cheaper than discovering it at five sites simultaneously.
Expected Outcomes
Status visible in one place rather than reconstructed across email, spreadsheets and phone calls. Exceptions that surface on their own instead of being noticed late. Handoffs between systems that stop depending on manual re-entry, which removes both the delay and the transcription errors nobody was counting. Customs and partner data that can be produced on demand because it was captured as it arrived, rather than assembled when it was asked for.
Logistics & Supply Chain Tech FAQs
Can you integrate carrier and partner systems that have no modern API?
Often, though the method varies: scheduled file exchange, EDI, portal-level integration or a queue that absorbs the inconsistency. What we avoid is pretending an unreliable feed is reliable — the design has to account for partners who send data late or malformed, because they will, and a system that only works on clean input is a system that works for about a week.
Do we need to replace our existing TMS or WMS?
Usually not. The recurring problem is rarely the system of record itself but the gaps between it and everything else, which is where dashboards, orchestration and automation do more for less than a replacement programme. Discovery should tell you which of the two you are actually facing before you commit budget to either.
How do you handle a rollout across multiple sites?
One site first, in production, long enough to find what the process documentation left out. Every multi-site rollout we have seen go badly went badly because site two through five turned out to work differently from site one in ways nobody had written down. Rolling out to the rest is a much safer exercise once a real site has used it.
Can the system produce customs and regulatory filings?
It can hold and produce the data those filings need, which is usually the actual bottleneck. Importer Security Filing under 19 CFR Part 149, for instance, requires specified cargo data in advance of loading — the difficulty is rarely the submission itself but assembling accurate data from several partners in time. Whether we submit directly or hand a validated dataset to your broker is a scoping decision.
What happens when a partner sends bad data?
It gets quarantined rather than applied, and raised as an exception with the original payload attached. The failure mode worth designing against is a malformed update silently corrupting a consignment's state, because that is discovered days later by a customer rather than immediately by the system.
Do you use a standard event model or build a bespoke one?
We start from GS1's EPCIS model where partners already speak it, because an interchange standard that describes what happened to an object, where and when, saves inventing one badly. Where partners do not, we map their formats onto an internal event model with the same shape, so adopting the standard later is a translation rather than a rebuild.
Sources
- 19 CFR Part 149 — Importer Security Filing — US Electronic Code of Federal Regulations
- SAFE Framework of Standards to secure and facilitate global trade — World Customs Organization
- EPCIS — event data exchange standard for supply chain visibility — GS1
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